疫情期間訂團及取消臨時條款公告 (更新)
2020-05-17  

親愛的超值玩童:

疫情期間臨時訂團條款,洛杉磯時間2020年5月17日零時起調整如下:

2020年11月1日起出發的所有訂團

  1. 訂團確認後7天內請支付訂金;團體出發60天或90天前請付清團款;60天內的報名,請5天內繳清團款
  2. 出團日30天前任何理由您可隨時更改或取消,本公司不收取任何罰款或全額退款 (不含機票部分)
  3. 航空公司機票取消、更改費用或罰款,貴賓需自行負擔
  4. 此條款會因應疫情隨時調整,調整時會通知訂團的貴賓,您可於7天內決定是否取消,如取消可全額退款

2020年11月1日前出發的所有訂團

  1. 由超值旅遊取消出團:
    1. 本公司將全額退款 (不含機票部分)
    2. 因各航空公司取消政策不同,機票罰款部分,超值旅遊將提供每人最高 $350 優惠券,此優惠券永遠有效、可轉讓,但不能與其他優惠活動(券)併用
    3. 任何之前的取消,將不再或無法追溯
  2. 超值旅遊未宣布更改或取消,貴賓如在團體出發日30天前自行調整:
    1. 貴賓所支付的費用將保留在本公司,以作為將來參團時抵用或轉讓他人使用
    2. 航空公司機票取消、更改費用與罰款,貴賓需自行負擔
  3. 特別團澳洲住宿Longitude 131、萊茵河輪、南美、冰島、北西班牙+普羅旺斯等,由於產品特殊性,供應單位的合約嚴格,需單獨等候本公司通知以個案方式處理

此調整為疫情期間臨時條款,必要時本公司保有隨時調整的權利。

玩童們的安全是超值旅遊唯一的考量,我們會密切關注疫情,如有造成不便之處,敬請見諒!
感謝您的理解與支持,請注意防疫、保持健康!


超值旅遊 敬上


Announcement of booking and cancellation terms during Covid-19 epidemic (update)


Dear VIP Guests:

Provisions for temporary booking policies during the epidemic will be adjusted as follows as of May 17, 2020 (12am PST).

All tours departing on/after November 1, 2020

  1. Please pay the deposit within 7 days after booking confirmation and the remaining balance within 60 or 90 days before departure; for booking within 60 days, please pay the final balance within 5 days.
  2. You may change or cancel at any time for any reason up to 30 days before departure and we will not charge any penalties for change or full refund if cancelled. (excluding airfare)
  3. Cancellation of airline tickets or change fees will be your own responsibility.
  4. These terms can be adjusted at any time according to the pandemic situation, and guests will be notified should any adjustments be made. You can then decide whether to cancel within 7 days.

All tours departing on/before October 30, 2020

  1. Cancellation of tour by our company:
    1. We will offer a full refund (excluding air tickets)
    2. Due to the various cancellation policies of each airline, if there is a ticket penalty, we will compensate you for the penalty amount in the form of a travel coupon up to $350 per person. This coupon has no expiration and can be transferred but cannot be used in conjunction with other promotional activities (coupons).
    3. Any previous cancellations will not and cannot be retracted.
  2. If Signet has not announced the cancellation of a tour, should guest decide to make changes 30 days before the departure date:
    1. The value paid by guests will be retained by our company as credit for or may be transferred to someone else for joining future tours.
    2. Please note that any airline penalties will be guests own responsibility.
  3. Special tours: Australia tour staying in Longitude 131, Rhine River, South America, Iceland, Northern Spain + Provence, etc. Due to the uniqueness of the product and strict contracts of those suppliers, it is necessary to wait for the company's notice and will handle case by case separately. 

The above are temporary policies set in place to address Covid-19. We reserve the right to adjust this policy at any time if necessary.

Your safety and well-being are our main priority, we will closely monitor the ongoing conditions and update you as soon as possible. We kindly ask for your understanding and support for any inconveniences caused.

Please be mindful of basic prevention methods and stay safe and healthy!

 

Signet Tours

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