- 疫情期間訂團及取消臨時條款公告 (更新)
- 出團日30天前任何理由您可隨時更改或取消，本公司不收取任何罰款或全額退款 (不含機票部分)
- 本公司將全額退款 (不含機票部分)
- 因各航空公司取消政策不同，機票罰款部分，超值旅遊將提供每人最高 $350 優惠券，此優惠券永遠有效、可轉讓，但不能與其他優惠活動（券）併用
- 特別團：澳洲住宿Longitude 131、萊茵河輪、南美、冰島、北西班牙+普羅旺斯等，由於產品特殊性，供應單位的合約嚴格，需單獨等候本公司通知以個案方式處理
Announcement of booking and cancellation terms during Covid-19 epidemic (update)
Dear VIP Guests：
Provisions for temporary booking policies during the epidemic will be adjusted as follows as of May 17, 2020 (12am PST).
All tours departing on/after November 1, 2020
- Please pay the deposit within 7 days after booking confirmation and the remaining balance within 60 days before departure; for booking within 60 days, please pay the final balance within 5 days.
- You may change or cancel at any time for any reason up to 30 days before departure and we will not charge any penalties for change or full refund if cancelled. (excluding airfare)
- Cancellation of airline tickets or change fees will be your own responsibility.
- These terms can be adjusted at any time according to the pandemic situation, and guests will be notified should any adjustments be made. You can then decide whether to cancel within 7 days.
All tours departing on/before October 30, 2020
- Cancellation of tour by our company:
- We will offer a full refund (excluding air tickets)
- Due to the various cancellation policies of each airline, if there is a ticket penalty, we will compensate you for the penalty amount in the form of a travel coupon up to $350 per person. This coupon has no expiration and can be transferred but cannot be used in conjunction with other promotional activities (coupons).
- Any previous cancellations will not and cannot be retracted.
- If Signet has not announced the cancellation of a tour, should guest decide to make changes 30 days before the departure date:
- The value paid by guests will be retained by our company as credit for or may be transferred to someone else for joining future tours.
- Please note that any airline penalties will be guests own responsibility.
- Special tours: Australia tour staying in Longitude 131, Rhine River, South America, Iceland, Northern Spain + Provence, etc. Due to the uniqueness of the product and strict contracts of those suppliers, it is necessary to wait for the company's notice and will handle case by case separately.
The above are temporary policies set in place to address Covid-19. We reserve the right to adjust this policy at any time if necessary.
Your safety and well-being are our main priority, we will closely monitor the ongoing conditions and update you as soon as possible. We kindly ask for your understanding and support for any inconveniences caused.
Please be mindful of basic prevention methods and stay safe and healthy!