疫情期間訂團取消臨時條款公告
2020-03-04  

親愛的超值玩童:

因應目前全球疫情的發展情況,洛杉磯時間2020年3月4日零時起,本公司取消條款調整如下:

  1. 由超值旅遊取消出團:
    1. 本公司將全額退款land portion;
    2. 因各航空公司取消政策不同,機票罰款部分,超值旅遊將提供每人最高 $350 優惠券,此優惠券無有效期限,可轉讓但不能與其他優惠活動(券)併用。
    3. 在此前的取消,將不再或無法追溯。
  2. 超值未宣布取消出團的行程,貴賓如自行決定改團或取消訂團:
    1. 團體出發日30天前,改團或取消訂團,訂金或全額費用將作為credit保留在本公司,可在未來任何時候參團時抵用;
    2. 機票取消航空公司罰款需自理;
    3. 特別團如:澳洲住宿Longitude 131、日本四季島火車、萊茵河輪、南美等,或一般團體出發日30天內,取消或改變,須根據超值旅遊常規取消條款處理,詳情請參閱報名規則

此調整為疫情期間臨時條款,必要時本公司保有隨時調整的權利。

玩童們的安全是超值旅遊唯一的考量,我們會密切關注疫情,如有造成不便之處,敬請見諒!
感謝您的理解與支持,請注意防疫、保持健康!


超值旅遊 敬上


Dear VIP Guests:

Due to the current COVID-19 global epidemic, we announced a temporary change to our cancellation policies on March 4th, 2020 (12am PST).

  • Cancellation of tour by our company:
    1. Land tour will be fully refunded
    2. Due to the various cancellation policies of each airline, if there is a ticket penalty, we will compensate you for the penalty amount in the form of a travel coupon up to $350 per person (no expiration date, transferable, non-combinable with other promotion) for you to use towards a future tour
    3. Any previous cancellations will not and cannot be retracted.
  • If Signet has not announced the cancellation of a tour, and should guest decide to change the tour or cancel the booking:
    1. You will have the option to transfer your booking to an alternate tour or departure without penalty up to 30 days prior to departure. Your deposit will be retained as credit with us and can be used at any time for future tours.
    2. Please note that any airline penalties will be guests own responsibility;
    3. The following changes or cancellations will adhere to our normal rules and conditions stated on our website. Any changes within 30 days prior to the departure, and special tours including Australia staying in Longitude 131, Japan Shikijima Train, Rhine River cruise and South America tours. For more details, please visit terms & conditions

The above are temporary policies set in place to address Covid-19. We reserved the right to adjust this policy should the Coronavirus situation change.

Your safety and well-being are our main priority, we will closely monitor the ongoing conditions and update you as soon as possible. We kindly ask for your understanding and support for any inconveniences caused.

Please be mindful of basic prevention methods and stay safe and healthy!

 

Signet Tours

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